Mayday for public services
Simplified knowledge management for public institutions
Centralize knowledge to help your agents quickly find the right answer to citizens, and minimize the reopen rate.
The right knowledge at the right time in the right place for your agents
Gather scattered knowledge into a single place, your knowledge base and make it your only source of truth
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Gain 24% productivity on resolution
Thanks to centralized content, powerful search engine and automatic suggestions, your customer support agents can quickly find the right knowledge and spend less time looking for information.
Deliver knowledge where users need it
CRM, Ticketing, Chatbot... Mayday delivers knowledge in the contact tools of your customer support agents.
Reduce incoming tickets by 40%.
Clients are autonomous in their search for solutions and only need to call your customer support agents if they face a complex issue.
The ultimate Knowledge Base Software
Streamlined solutions for seamless customer relations
Unlock the power of up-to-date knowledge, intelligently distributed through your omnichannel Knowledge Base Software.
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Collection of feedback
Give agents a voice, detect incomplete or missing processes through their field feedback and manage their feedback from an intuitive interface.
Augmented search
The Mayday search engine powered by artificial intelligence helps your agents find their way through thousands of processes to answer customers faster.
Decision trees
Questions about tax collection, emergency passport requests, information about a contribution... Guide your agents step by step to solve the complex issues citizens encounter.
Mayday - at your service
Our dedicated knowledge managers will help you customize your knowledge base.
The numbers speak for themselves
Our clients in the public sector observe on average :
24% faster ticket resolution
Customer support agents have instant access to relevant knowledge.
48% reduction in training time
Onboard new customer support agents in half the time.
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18% CSAT improvement
Improve your first contact resolution rate and boost customer satisfaction.