Helpdesk Booster
Mayday integrates itself seamlessly with your ticketing and CRM tools by adding knowledge
The ultimate Knowledge Base Software
Streamlined solutions for seamless customer relations
Unlock the power of up-to-date knowledge, intelligently distributed through your omnichannel Knowledge Base Software.
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Accessible in your tools
Say goodbye to going back and forth between tabs. Mayday integrates itself directly into your agents' daily tools. And just like this, your customer support agents have access to the AI-powered knowledge search engine at any time.
Proactive and intelligent suggestions
The solution proactively suggests the most relevant content in a contextualized manner based on the customer's request and attributes. No need to search for knowledge, it comes directly to you.
Automation of actions
Preparation of answer template, ticket history, addition of tags, status change... Mayday triggers automated actions in your tools according to the paths taken by your employees.
Mayday - at your service
Our dedicated knowledge managers will help you customize your knowledge base.
The numbers speak for themselves
24% faster ticket resolution
Customer support agents have instant access to relevant knowledge.
48% reduction in training time
Onboard new customer support agents in half the time.
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18% CSAT improvement
Improve your first contact resolution rate and boost customer satisfaction.
Mayday allows, thanks to its Google Chrome extension, to have on the same screen the conversation with the customer and the knowledge base.
The advantage of Mayday for Colissimo Post: a tool that centralizes everything! For the editors: the harmonization of their content writing rules. For the advisors: a fast access from their workstation, integrated to the browser and the CRM.
