The best knowledge base at the best price.

Mayday Knowledge

Centralize knowledge to make it easily accessible to your agents in their work tools.

Put knowledge at your customers' disposal to help them solve simple issues on their own.

Mayday Academy optimizes team training with a gamified pedagogy, integrated into your knowledge base.

Give your team superpowers with Mayday AI, the advanced suite of AI-Agents

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The ultimate Knowledge Base Software

tested and adopted by over 65,000 advisors

Included in each offer

Whether you use the internal or external knowledge base, whether you are 1 or 5,000, you will always have access to these features.

Advanced knowledge editor

2 knowledge formats

AI-enhanced express search engine

Knowledge life cycle management

Library of customizable content

User feedback and satisfaction

Content and user analysis dashboard

Multilingual knowledge base management

Knowledge continuous improvement

Customizable visual interfaces

Granular management of roles and groups

Importers of existing knowledge

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Mayday Knowledge

Augmented portal for accessing knowledge

Customizable access portal

Integration with customer service tools

Intelligent content suggestions

Automation and actions triggers in production tools

AI-enhanced search engine

Real-time collaboration between administrators and employees

Favorite contents management

Retail / E-commerce : automatic connection to the product catalog (PIM)

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Mayday Selfcare

FAQ instant creation

100% custom branding

Custom navigation paths

Self-resolution tutorials

Third-party tools integrations

Advanced SEO

100% responsive

Visitor satisfaction and feedback

Custom metadata

Frequently viewed or pinned content shortcuts

Mayday Academy

Interconnection with the Mayday database

Use of Mayday content within modules

Advanced learning analysis and monitoring

Gamification of the learner experience

Creation of training modules

Quizzes and case studies

Presentation of a module to agents

Available in Mayday Desk

Use of media within modules

Follow a module on your own

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Mayday
AI

Automatic content summaries (long or short)

Automatic translation and multilingual management

Automatic correction of spelling mistakes

Automatically transform an article into a decision tree

AI Analysis, interpretation and recommendations

Automatic summaries in checklists or bullet points

Automatic tone enhancement

Detecting gaps & automatically generating knowledge

Automatically generate an ergonomic article from a file

Automatic merging of multiple contents

Customize and format content with a prompt

"Ask" - Dialogue with the knowledge base in natural language

And much more...

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Frequently Asked Questions

What are the Mayday security and compliance standards ?

Security and compliance are strong focuses for Mayday. Your knowledge is valuable and must be managed with care. We adhere to the highest security standards, all data is encrypted and we are currently in the process of obtaining ISO27001 certifications. In terms of compliance, Mayday does not manage any personal data, only business data (your procedures). However, our data centers hosted in Microsoft Azure are based in France. We also have data back-ups, also located in France.

How long does it take to implement an internal knowledge base ?

It all depends on how much knowledge you have, in what format and where it resides. We would be happy to schedule a quick discovery exchange so that we can study your knowledge and provide you with a personalized response. For your information, the creation of the Fnac Darty knowledge base (500,000 procedures for 5,000 people) took about 2.5 months.

Can I integrate custom branding ?

Absolutely ! Mayday allows you to customize the appearance of your knowledge base to make it more UX friendly for your teams and consistent with your brand. In the case of a public knowledge base (FAQ), it is fully customizable: logo, colors, fonts, covers, angles, structure, etc. You can even add custom code!

How do I pay for my subscription ?

Several payment options are available: credit card or direct debit. For corporate customers, it is also possible to pay by bank transfer.

How is the transfer of our old knowledge management tools to Mayday working ?

Mayday offers different support options: either you integrate on your own, either we can support you, either we can take care of the entire transfer for you. The transfer is generally done in a semi-automatic way via Mayday importers and the work of our team of Knowledge Managers. We support you and share with you the best practices in Knowledge Management. This is the ideal moment to optimize your knowledge base.

Is the stored knowledge charged according to its content volume ?

No, with Mayday everything is unlimited: number of contents, storage volume or consultation.

This has no impact on the license price.