Turn knowledge into skills
with the Mayday Academy
The lack of appropriate training for advisors leads to high turnover, as they feel unprepared to meet customers' needs.
Consultants and knowledge managers feel held back by the inadequacy of current tools to meet their business needs.
Training lacks effectiveness due to the absence of stand-alone modules and the difficulty of tracking advisors' progress.
Discover Mayday Academy in video
Create training modules in just a few clicks
Bring together your training modules and Mayday content on a single platform, with the same easy-to-use editing features.
Offer a different learning experience
Design fun, fully-customizable training modules to meet your objectives and the needs of your consultants.
Evaluate your teams' skills development
Monitor module completion and acquisition with granular statistics.
Their customer services use Mayday on a daily basis
With Mayday, we were able to meet our commitments in terms of processing quality, compliance, responsiveness, anticipation and management. My feeling is that we made no mistake in choosing Mayday.
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Customers are impressed by the quality of our service. I think this is thanks to Mayday, because they see that we respond quickly and accurately. The advisors have the information in front of them and can retrieve it very quickly, providing a very comprehensive response, which reinforces our customers' positive impression.
Today, Mayday has become our knowledge base, both internally (for our agents) and externally (for our customers). It has become the brain where we have stored all our knowledge.
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We were looking for a simple, scalable tool, and Mayday came up with an intuitive, easy-to-use solution.
Mayday is a very simple and agile solution for creating and editing content on the administrator side, as well as viewing and consuming that content on the operational side.
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For the 5,000 Fnac Darty employees in call centers, stores, workshops or at home, the tool saves precious time and represents a guarantee of efficiency and additional satisfaction for our customers.
Mayday brings a clear and reliable knowledge to customer services thanks to a simple administration and a whole series of performance indicators.
It is Mayday's interest to give advisors time to focus on customers rather than seeking knowledge, thus optimizing this ratio between time spent in production and time spent useful to the customer.
We noted a clear enthusiasm from our customer support agents for Mayday, that we haven't noted for other tools, mainly because of its ease of use.
Mayday allows, thanks to its Google Chrome extension, to have on the same screen the conversation with the customer and the knowledge base.
For the customer support team to be responsive, the knowledge base must be accessible and up to date. That's where Mayday comes in !
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The first reflex is to ask your neighbor... who is also new! Consequence? Wasted time and stress. Now, customer reps use Mayday and quickly quickly the answer.
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On the customer service side, the customer reps navigate easily in the tool, integrated in their interface. On the admin side, adding a large volume of knowledge on Mayday is very simple, fast and intuitive. A real all-in-one solution!
Mayday’s decision trees enable less experienced customer reps to easily solve more complex cases.
The advantage of Mayday for Colissimo Post: a tool that centralizes everything! For the editors: the harmonization of their content writing rules. For the advisors: a fast access from their workstation, integrated to the browser and the CRM.
Mayday allows us to optimize and simplify the access to the resolution procedures brought to our customers, by centralizing them.
It's as easy as that : you have a question, you go to Mayday.
The implementation of Mayday knowledge base is one of the most effective projects I have ever seen implemented. And the result is totally up to our requirements ! I recommend and have already recommended !
Mayday is simple, complete and intuitive! Our employees immediately handled the tool and it allowed us to quickly and significantly boost our customer service level and optimized communication with our providers.
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Mayday is a great tool to have really strong teams and a product with a lot more self serve !
Frequently asked questions
What types of training formats are accepted on Mayday Academy?
In the Mayday Academy, you can create modules from scratch with the Mayday Format, as well as integrate multiple documents such as images, videos, GIFs, PDFs, Google Slides and more. Integrating different formats enriches modules for a varied and engaging experience.
What kind of learning experience does Mayday Academy offer advisors?
Your advisors are immersed in a martial arts-inspired universe, where each training module is an opportunity to earn points, badges and progress in levels. By accumulating rewards and accessories, they can even personalize their characters, making their experience even more personalized and immersive. This gamified approach, centered on the Dojo theme, transforms learning into a rewarding adventure!
How can I track my advisors' progress in Mayday Academy?
Precise data is available to assess advisors' skill development and track KPIs to identify simple, complicated, clear or unclear milestones. What's more, advanced filters and the ability to export data make it possible to analyze complementary data and offer granular views to personalize tracking.
How can consultants access the Mayday Academy?
Your consultants access Mayday Academy via Mayday Desk, where they have full access to your knowledge base. This enables them to consult both training modules and relevant articles. In this way, they can follow the training content while deepening their business knowledge by consulting complementary articles simultaneously.
What types of training does Mayday Academy offer?
The Mayday Academy is an intelligent learning and training platform that delivers modular training courses, offering a variety of pathways and modules incorporating quizzes, course sheets, multiple-choice questions, as well as case studies to put advisors in real-life situations. In addition, courses can be created to centralize several modules and organize face-to-face sessions.
Can Mayday Academy be used without a knowledge base?
Yes, you can use Mayday Academy without a knowledge base. However, the advantage of having one is that you can capitalize on its contents to create training modules, which represents a significant time-saver.
