Training software for customer advisors
Facilitate access to knowledge to optimize agents onboarding and remote working
.png)
The ultimate Knowledge Base Software
Streamlined solutions for seamless customer relations
Unlock the power of up-to-date knowledge, intelligently distributed through your omnichannel Knowledge Base Software.
.svg)
Smart cheat sheet
Favorites, suggestions, AI augmented search... Mayday offers instant access to knowledge to all your customer support agents.
Continuous training
Onboarding is no longer a source of stress for your teams. Your customer support agents rely on their internal knowledge base to answer customer questions and find an answer quickly, without knowing the processes by heart.
Ramp-up monitoring
Closely follow the skill development of your teams with Mayday dashboards. Get a synthetic view of the use of each employee at any time as well as the most or least consulted contents and feedback.
Mayday - at your service
Our dedicated knowledge managers will help you customize your knowledge base.
The numbers speak for themselves
24% faster ticket resolution
Customer support agents have instant access to relevant knowledge.
48% reduction in training time
Onboard new customer support agents in half the time.
.svg){kind=icon}
18% CSAT improvement
Improve your first contact resolution rate and boost customer satisfaction.
.svg){kind=logo}
The first reflex is to ask your neighbor... who is also new! Consequence? Wasted time and stress. Now, customer reps use Mayday and quickly quickly the answer.
