Mayday AI, the intelligent co-pilot of your customer service
Optimize your content, generate articles, suggest answers... Increase the power of your knowledge base with artificial intelligence.
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Unlock the full potential of your knowledge with artificial intelligence.
Editors spend a significant amount of time creating and updating knowledge.
Not all consultants use the knowledge base, or at least effectively.
Customers call your service for their questions, simple because the search for an answer is too complex.
Discover Mayday AI on video
The only source of truth. 100% reliable.
Your knowledge base is your customer service's unique reference. Make sure it is optimized: healthy, up-to-date and complete.
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Create and optimize your knowledge. Effortlessly.
Effortlessly create content that consultants and customers can browse in seconds, tailored to your editorial guidelines. Your knowledge managers improve their productivity and the quality of knowledge.
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Answers to their questions. In record time.
Spelling, language, vocabulary... It doesn't matter! Mayday understands your consultants' and clients' questions and offers them the right answer. Sometimes even before they ask.
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Their customer services use Mayday on a daily basis
With Mayday, we were able to meet our commitments in terms of processing quality, compliance, responsiveness, anticipation and management. My feeling is that we made no mistake in choosing Mayday.
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Customers are impressed by the quality of our service. I think this is thanks to Mayday, because they see that we respond quickly and accurately. The advisors have the information in front of them and can retrieve it very quickly, providing a very comprehensive response, which reinforces our customers' positive impression.
Today, Mayday has become our knowledge base, both internally (for our agents) and externally (for our customers). It has become the brain where we have stored all our knowledge.
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We were looking for a simple, scalable tool, and Mayday came up with an intuitive, easy-to-use solution.
Mayday is a very simple and agile solution for creating and editing content on the administrator side, as well as viewing and consuming that content on the operational side.
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For the 5,000 Fnac Darty employees in call centers, stores, workshops or at home, the tool saves precious time and represents a guarantee of efficiency and additional satisfaction for our customers.
Mayday brings a clear and reliable knowledge to customer services thanks to a simple administration and a whole series of performance indicators.
It is Mayday's interest to give advisors time to focus on customers rather than seeking knowledge, thus optimizing this ratio between time spent in production and time spent useful to the customer.
We noted a clear enthusiasm from our customer support agents for Mayday, that we haven't noted for other tools, mainly because of its ease of use.
Mayday allows, thanks to its Google Chrome extension, to have on the same screen the conversation with the customer and the knowledge base.
For the customer support team to be responsive, the knowledge base must be accessible and up to date. That's where Mayday comes in !
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The first reflex is to ask your neighbor... who is also new! Consequence? Wasted time and stress. Now, customer reps use Mayday and quickly quickly the answer.
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On the customer service side, the customer reps navigate easily in the tool, integrated in their interface. On the admin side, adding a large volume of knowledge on Mayday is very simple, fast and intuitive. A real all-in-one solution!
Mayday’s decision trees enable less experienced customer reps to easily solve more complex cases.
The advantage of Mayday for Colissimo Post: a tool that centralizes everything! For the editors: the harmonization of their content writing rules. For the advisors: a fast access from their workstation, integrated to the browser and the CRM.
Mayday allows us to optimize and simplify the access to the resolution procedures brought to our customers, by centralizing them.
It's as easy as that : you have a question, you go to Mayday.
The implementation of Mayday knowledge base is one of the most effective projects I have ever seen implemented. And the result is totally up to our requirements ! I recommend and have already recommended !
Mayday is simple, complete and intuitive! Our employees immediately handled the tool and it allowed us to quickly and significantly boost our customer service level and optimized communication with our providers.
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Mayday is a great tool to have really strong teams and a product with a lot more self serve !
Frequently asked questions
Is any data transferred outside the EU?
Nondata is only processed in Microsoft Azure data centers in Europe, mainly in Paris, France.
Are subcontractors involved in the processing?
No additional subcontractors are involved in data processing, Microsoft Azure is the only subcontractor involved in Mayday AI functionalities.
Where is the data processed?
Data is processed exclusively in Europe, mainly in France (Paris). All processing is carried out on resources hosted by Microsoft Azure.
