The AI-powered knowledge empowerment suite
Customer care: turn knowledge into experience
With Mayday, customer care leaders bring the right knowledge to the right place at the right time to create differentiating customer and employee experiences.
The right knowledge, in the right place,
at the right time
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Capitalize on the power of knowledge and differenciate from your competitors
Mayday, the first knowledge empowerment suite, centralizes and distributes business knowledge thanks to AI through three modules: the internal knowledge base, the augmented help center and the training platform.
Find and share knowledge
Your advisors waste 20% of their time searching for information. With Mayday, your knowledge is centralized, in an intuitive format, and distributed with AI to your agents' tools to increase their comfort and productivity.
Empower your customers to find solutions
73% of customers would like to be able to find information on their own, without having to contact support. With Mayday, your knowledge is available in an intelligent FAQ and in the form of capsules on your site.
Turn knowledge into skills
68% of customers feel that advisor training needs to be improved. With Mayday, you can help them improve their skills through a gamified hybrid pedagogy integrated into your knowledge base.
Find and share knowledge
Your advisors waste 20% of their time searching for information. With Mayday, your knowledge is centralized, in an intuitive format, and distributed with AI to your agents' tools to increase their comfort and productivity.
Empower your customers to find solutions
73% of customers would like to be able to find information on their own, without having to contact support. With Mayday, your knowledge is available in an intelligent FAQ and in the form of capsules on your site.
Turn knowledge into skills
68% of customers feel that advisor training needs to be improved. With Mayday, you can help them improve their skills through a gamified hybrid pedagogy integrated into your knowledge base.
Find and share knowledge
Your advisors waste 20% of their time searching for information. With Mayday, your knowledge is centralized, in an intuitive format, and distributed with AI to your agents' tools to increase their comfort and productivity.
Empower your customers to find solutions
73% of customers would like to be able to find information on their own, without having to contact support. With Mayday, your knowledge is available in an intelligent FAQ and in the form of capsules on your site.
Turn knowledge into skills
68% of customers feel that advisor training needs to be improved. With Mayday, you can help them improve their skills through a gamified hybrid pedagogy integrated into your knowledge base.
Using the Mayday our clients typically experience...
24% faster ticket resolution
Customer support agents have instant access to relevant knowledge.
48% reduction in training time
Onboard new customer support agents in half the time.
40% reduction in incoming tickets
Customers can resolve their product or service issues on their own.
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18% CSAT improvement
Improve your first contact resolution rate and boost customer satisfaction.
With Mayday, we were able to meet our commitments in terms of processing quality, compliance, responsiveness, anticipation and management. My feeling is that we made no mistake in choosing Mayday.
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Customers are impressed by the quality of our service. I think this is thanks to Mayday, because they see that we respond quickly and accurately. The advisors have the information in front of them and can retrieve it very quickly, providing a very comprehensive response, which reinforces our customers' positive impression.
Today, Mayday has become our knowledge base, both internally (for our agents) and externally (for our customers). It has become the brain where we have stored all our knowledge.
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We were looking for a simple, scalable tool, and Mayday came up with an intuitive, easy-to-use solution.
Mayday is a very simple and agile solution for creating and editing content on the administrator side, as well as viewing and consuming that content on the operational side.
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For the 5,000 Fnac Darty employees in call centers, stores, workshops or at home, the tool saves precious time and represents a guarantee of efficiency and additional satisfaction for our customers.
Mayday brings a clear and reliable knowledge to customer services thanks to a simple administration and a whole series of performance indicators.
It is Mayday's interest to give advisors time to focus on customers rather than seeking knowledge, thus optimizing this ratio between time spent in production and time spent useful to the customer.
We noted a clear enthusiasm from our customer support agents for Mayday, that we haven't noted for other tools, mainly because of its ease of use.
Mayday allows, thanks to its Google Chrome extension, to have on the same screen the conversation with the customer and the knowledge base.
For the customer support team to be responsive, the knowledge base must be accessible and up to date. That's where Mayday comes in !
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The first reflex is to ask your neighbor... who is also new! Consequence? Wasted time and stress. Now, customer reps use Mayday and quickly quickly the answer.
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On the customer service side, the customer reps navigate easily in the tool, integrated in their interface. On the admin side, adding a large volume of knowledge on Mayday is very simple, fast and intuitive. A real all-in-one solution!
Mayday’s decision trees enable less experienced customer reps to easily solve more complex cases.
The advantage of Mayday for Colissimo Post: a tool that centralizes everything! For the editors: the harmonization of their content writing rules. For the advisors: a fast access from their workstation, integrated to the browser and the CRM.
Mayday allows us to optimize and simplify the access to the resolution procedures brought to our customers, by centralizing them.
It's as easy as that : you have a question, you go to Mayday.
The implementation of Mayday knowledge base is one of the most effective projects I have ever seen implemented. And the result is totally up to our requirements ! I recommend and have already recommended !
Mayday is simple, complete and intuitive! Our employees immediately handled the tool and it allowed us to quickly and significantly boost our customer service level and optimized communication with our providers.
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Mayday is a great tool to have really strong teams and a product with a lot more self serve !
AI at the heart of our knowledge empowerment suite
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A team of experts
Your customer service is entitled to the best of technology. Mayday has therefore created an in-house team dedicated to AI, made up of researchers (PhDs) and data scientists.
AI at the service of teams
Customer expectations are constantly rising. Mayday accelerates knowledge management by knowledge managers, and positions itself as your advisors' co-pilot, thanks to more than 15 AI functionalities.
Trusted AI
Your knowledge needs to be protected. Mayday encrypts and hosts your data on a French server, meeting the requirements of over 100 major French companies.
Unleash the power of an omnichannel knowledge base
Your knowledge base, disseminated across all channels, becomes your company's single source of truth, responding to a wide range of use cases.
Training platform
Omnichannel Knowledge Base
Centralize all your business knowledge in a knowledge base software application for your customer advisors, to guarantee the quality and speed of your service.
FAQ / Selfcare
Use FAQ software to create a branded help center to give your customers the opportunity to find solutions to simple problems themselves, and take the burden off your customer service department.
Decision tree
Streamline decision-making for your agents and clients by structuring complex problems with intuitive decision trees or diagnostics.
Onboarding, training and teleworking
Simplify onboarding for new recruits, even in remote settings, by providing a comprehensive and up-to-date knowledge base, facilitating communication through a notification system, and gathering valuable feedback.
Helpdesk Booster
Supercharge your contact, ticketing, chatbot, calling, and CRM tools with contextualized knowledge through intelligent suggestions and an ever-accessible search engine.
Your knowledge where you need it !
Mayday integrates with all your tools in one click.
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Knowledge is a corporate asset, and it's in good hands
A dedicated team of experienced Knowledge Managers for your success
Elevate your knowledge base with the guidance of our experienced Knowledge Managers. Benefit from knowledge audits, best practices sharing, training, and personalized roadmaps to optimize your knowledge base and achieve your goals.
Plug and play integration and express knowledge import for seamless implementation
Streamline your team's performance and customer service with a Mayday Knowledge Base. No need to worry about time or resources, as our automated importers effortlessly retrieve and organize your knowledge.
Knowledge boosted by the power of artificial intelligence
Optimize your content, generate articles, suggest answers... Increase the power of your knowledge base with artificial intelligence. Find out more.